Last Updated 02 Sept  2020  

reboxed is a registered limited company with the company number 12084995 and their registered address at reboxed, lower of Ground Floor, Lower, 111 Charterhouse St, London EC1M 6AW reboxed® and techcheck® are registered trademarks in the UK and E.U - ©Copyright infringements will be pursued all rights reserved


1.   Agreement to Terms     

1.1  These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and reboxed limited, located at Whitemoor Davis Limited, Lower Ground Floor, 111 Charterhouse Street, London, London EC1M 6AW United Kingdom (we, us), concerning your access to and use of the reboxed (http://www.reboxed.co) website as well as any related applications (the Site).  


The Site allows users to purchase mobile phone devices (Products). You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions.  


If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and purchasing any Products and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.  


1.2  The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and conditions or documents that may be posted on the Site from time to time, are expressly incorporated by reference.  


1.3  We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes.  


1.4  We may update or change the Site from time to time to reflect changes to our products, our users' needs and/or our business priorities.  


1.5  Our Site is directed to people residing in United Kingdom. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.   


1.6  The Site is intended for users who are at least 18 years old.  If you are under the age of 18, you are not permitted to register for the Site or purchase the Products without parental permission. 


1.7  Additional policies which also apply to your use of the Site include:   

  • Our Privacy Notice http://reboxed.co/privacy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.   
  • Our Cookie Policy, which sets out information about the cookies on the Site.    
  • If you purchase digital goods from the Site, our terms and conditions of supply will apply to the sales.


We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability: (a) For death or personal injury caused by our negligence;(b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system s

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 14 working days of receipt by you of the products purchased on the Store

 

2.    Acceptable Use    

2.2  You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.  


2.3  As a user of this Site, you agree not to:

  • Systematically retrieve data or other content from the Site to a compile database or directory without written permission from us
  • Make any unauthorised use of the Site, including collecting usernames and/or email addresses of users to send unsolicited email or creating user accounts under false pretences
  • Use the Site to advertise or sell goods and services
  • Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use
  • Engage in unauthorised framing of or linking to the Site
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
  • Make improper use of our support services, or submit false reports of abuse or misconduct
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools
  • Interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site
  • Attempt to impersonate another user or person, or use the username of another user
  • Sell or otherwise transfer your profile
  • Use any information obtained from the Site in order to harass, abuse, or harm another person
  • Use the Site or our content as part of any effort to compete with us or to create a revenue-generating endeavour or commercial enterprise
  • Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site
  • Attempt to access any portions of the Site that you are restricted from accessing
  • Harass, annoy, intimidate, or threaten any of our employees, agents, or other users
  • Delete the copyright or other proprietary rights notice from any of the content
  • Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site, or any material that acts as a passive or active information collection or transmission mechanism
  • Use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data gathering and extraction tools
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site
  • Use the Site in a manner inconsistent with any applicable laws or regulations
  • Threaten users with negative feedback or offering services solely to give positive feedback to users
  • Misrepresent experience, skills, or information about a User
  • Advertise products or services not intended by us
  • Falsely imply a relationship with us or another company with whom you do not have a relationship   

3.   Information you provide to us

3.1  You represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete and relate to you and not a third party; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity and you agree to comply with these Terms and Conditions; and (e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site.  

If you know or suspect that anyone other than you knows your user information (such as an identification code or user name) and/or password you must promptly notify us at support@reboxed.co.

3.2  If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account. We may remove or change a user name you select if we determine that such user name is inappropriate.     


4.    Content you provide to us  

4.1  There may be opportunities for you to post content to the Site or send feedback to us (User Content). You understand and agree that your User Content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content.  

4.2  You further agree that we can use your User Content for any other purposes whatsoever in perpetuity without payment to you, and combine your User Content with other content for use within the Site and otherwise. We do not have to attribute your User Content to you.  

4.3  In posting User Content, including reviews or making contact with other users of the Site you shall comply with our Acceptable Use Policy. 

4.4  You warrant that any User Content does comply with our Acceptable Use Policy, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty. 

4.5  We have the right to remove any User Content you put on the Site if, in our opinion, including if we consider such User Content does not comply with the Acceptable Use Policy.  

4.6  We are not responsible and accept no liability for any User Content including any such content that contains incorrect information or is defamatory or loss of User Content. We accept no obligation to screen, edit or monitor any User Content but we reserve the right to remove, screen and/or edit any User Content without notice and at any time. User Content has not been verified or approved by us and the views expressed by other users on the Site do not represent our views or values 

4.7  If you wish to complain about User Content uploaded by other users please contact us at support@reboxed.co.     


5.   Our content    

5.1  Unless otherwise indicated, the Site including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content) are owned or licensed to us, and are protected by copyright and trade mark laws. 

5.2  Except as expressly provided in these Terms and Conditions, no part of the Site, or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. 

5.3  Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.   

5.4  You shall not (a) try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site; and/or (b) make for any purpose including error correction, any modifications, adaptions, additions or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded. 

5.5  We shall (a) prepare the Site and Our Content with reasonable skill and care; and (b) use industry standard virus detection software to try to block the uploading of content to the Site that contains viruses.  

5.6  The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.  

5.7  Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that Our Content on the Site is accurate, complete or up to date.  


6.    Site Management     

6.1  We reserve the right at our sole discretion, to (1) monitor the Site for breaches of these Terms and Conditions; (2) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions; (3) refuse, restrict access to or availability of, or disable (to the extent technologically feasible) any of your Contributions; (4) remove from the Site or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.  

6.2  We do not guarantee that the Site will be secure or free from bugs or viruses. 

6.3  You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.  

6.4  Our site is only intended for use by people resident in the UK. We do not accept orders from individuals outside the UK. A valid UK postcode must be used for the delivery address.


7.    Modifications to and availability of the Site     

7.1  We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Site Without notice at any time.    

7.2  We cannot guarantee the Site and Products will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or Products during any downtime or discontinuance of the Site or Products.We are not obliged to maintain and support the Site or Products or to supply any corrections, updates, or releases. 

7.3  There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Site or the Products, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.  


8 Warranty Terms and Conditions 

8.1 All our Products come with a 12 month warranty excluding physical or accidental damage such as water ingress and broken screens.

8.2 If you take your Product to a third party for repair, this will void our warranty. Our warranty does not cover software related repairs.

8.3 Our warranty for refurbished phones and tablets sold by reboxed differs depending on the device and only covers manufacturing defects. If the fault is not related to this or happens outside the warranty period, an extra cost may occur.

8.4 We will notify you of this soon as we have inspected your handset. The warranty does not cover the physical or accidental damage.

8.5 With all refurbished devices sold by reboxed, the battery will be covered by a 3 - month warranty from the date of delivery.

8.7 All warranty claims must be reported within the warranty period and returned to our premises within two weeks from the date you have notified us. You will need to send the Products back via a trackable service. (Please keep your receipt as proof) Goods should be shipped back in suitable packaging.

8.8 If the device you returned has not been reset we will need the iCloud / Google account information to be able to test the device, without this account information we will not provide a warranty.

8.9 All promotions on the reboxed store can only be used as a one off code, unless otherwise stated in the original source of advertisement. reboxed also reserves the right to withdraw or extend a promotion at any given time. Promotions cannot be used in conjunction with any other offer or promotion and the promotion that gives the highest discount will override any other additional promotion used during the checkout process. Each promotion may have specific conditions and exclusions such as: selected titles or New Products etc. The original marketing advertisement should be checked for specific promotional terms and conditions. We are unable to provide promotional discount to an order which has been completed without use of a promotional code having been applied during checkout, by way of refund. Likewise, promotional discount will under no circumstances be applied to historic orders. We do our best to ensure that promotions function as advertised but in light of any genuine and honest mistake with promotions setup, reboxed is under no obligation to fulfil orders which were created during such ‘false’ promotions. All promotions, offers and discount are subject to product availability. Once stock levels of a particular product in a given offer have been exhausted, reboxed is under no obligation to supply the product at the promotional price once the product is back in stock if that promotion/offer has since ended.

 


9 Liability Terms and Conditions

9.1 If your device is damaged beyond economical repair through our negligence or wilful misconduct, our liability will be limited to the cost of providing a replacement, with a product that is the same or similar to your chosen device.

9.2 You have sole responsibility for any data stored on your handset/ tablet, and we accept no liability for loss or corruption of such data. It is your responsibility to keep a record of any such data.

9.3. We will not be responsible for any damage or fault caused by a previous repair.

9.4. When sending in your mobile phone for screen repair or home button repair, reboxed will not be held responsible if the Touch ID feature does not work after the repair is carried out.


10.    Disclaimer/Limitation of Liability     

10.1  The Site and Products are provided on an as-is and as-available basis. You agree that your use of the Site and/or purchase of Products will be at your sole risk except as expressly set out in these Terms and Conditions. All warranties, terms, conditions and undertakings, express or implied (including by statute, custom or usage, a course of dealing, or common law) in connection with the Site and purchase of Products and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.  


We make no warranties or representations about the accuracy or completeness of the Site’s content and are not liable for any (1) errors or omissions in content: (2) any unauthorised access to or use of our servers and/or any and all personal information and/or financial information stored on our server; (3) any interruption or cessation of transmission to or from the site or services; and/or (4) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control. 


10.2  Our responsibility for loss or damage suffered by you: 


Whether you are a consumer or a business user: 

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.  
  • If we fail to comply with these Terms and Conditions, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions, but we would not be responsible for any loss or damage that were not foreseeable at the time you started using the Site or purchased the Products.  

Notwithstanding anything to the contrary contained in the Disclaimer/Limitation of Liability section, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to a total aggregate amount equal to the greater of (a) the sum of £5000 or (b) the amount paid, if any, by you to us for the Products during the six (6) month period prior to any cause of action arising.  


If you are a business user: 

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 

  • use of, or inability to use, our Site/Products; or  
  • use of or reliance on any content displayed on our Site.  

In particular, we will not be liable for: 

  • loss of profits, sales, business, or revenue;  
  • business interruption;  
  • loss of anticipated savings;  
  • loss of business opportunity, goodwill or reputation; or  
  • any indirect or consequential loss or damage.    

If you are a consumer user: 

  • Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
  • You have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights. 

10.3 Price Match


A few terms and conditions to bear in mind:


Refurbished items:

  • The product on the competitor site must be identical to the product on reboxed.co, in specification, condition and included warranty carry a comparable guarantee. included warranty and be in stock at the time of purchase.
  • We must be able to verify that the item is in stock on competitor site and be available for delivery within the same time
  • We will match high street retailers and internet stores. The product must be available from a competitor’s own site.
  • Prices on auction or shopping sites such as Amazon and eBay are excluded from this offer. 
  • Price match is only valid on the day of order and must be verified by our team on the same day. Any price match offer made will expire at the end of that working day.
  • Price match cannot be used in conjunction with any other offer or discount
  • We are unable to match offer code discounts on refurbished items
  • We cannot offer a price match on products purchased on finance
  • reboxed reserves the right not to match the price if the conditions above are not met and reboxed decision and offer will be final

Just follow the steps below:

  • Get the link for the product on the reboxed.co website
  • Get a link to the same product on our competitor’s site
  • Send both links to us via email at holla@reboxed.co along with a telephone number we can reach you on

reboxed reserves the right not to price match at any time.


10.4 The Circle First 1000 Offer

When signing up to The Circle the first 1000 people will get offered a £15 voucher to exchange for either £15 off if you’re buying, or £15 more if you’re selling. Valid for 1 month from time of shop launch, one-time use only, can not be used with any other offers. Reboxed retains the right to stop the promotion at any time.



11.    Term and Termination     

11.1  These Terms and Conditions shall remain in full force and effect while you use the Site or Products, as applicable. You may terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings, if available, or by contacting us at support@reboxed.co.  


11.2  Without limiting any other provision of these Terms and Conditions, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site and the ProductsServices (including blocking certain IP addresses), to any person for any reason including without limitation for breach of any representation, warranty or covenant contained in these Terms and Conditions or of any applicable law or regulation.  


If we determine, in our sole discretion, that your use of the Site or Products is in breach of these Terms and Conditions or of any applicable law or regulation, we may terminate your use or participation in the Siteor delete your profile and any content or information that you posted at any time, without warning, in our sole discretion.  


11.3  If we terminate or suspend your account for any reason set out in this Section 9, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress. 


12.    General       

12.1  Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.  


You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.  


12.2  These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Products constitute the entire agreement and understanding between you and us.   


12.3  Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.   


12.4  We may assign any or all of our rights and obligations to others at any time.


12.5  We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control.   


12.6  If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.  


12.7  There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Products. 


These Terms and Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English Law. We both agree to the exclusive jurisdiction of the courts of England and Wales.   


12.10  The following are trade marks of reboxed limited. You are not permitted to use them without our approval.    

  • reboxed and TechCheck, trade marked in UK and EU    

12.11  A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. 


12.12  In order to resolve a complaint regarding the Products or to receive further information regarding use of the Products, please contact us by email at support@reboxed.co or by post to: 



reboxed limited  

Whitemoor Davis Limited   

Lower Ground Floor   

111 Charterhouse Street, London,  London EC1M 6AW   

United Kingdom