Reboxed takes customer feedback seriously and is committed to resolving complaints quickly and fairly.

• Customers can submit complaints via email or our website.
• We aim to acknowledge complaints within 48 hours and provide a resolution within 10 working days.
• Complaints are logged, monitored, and reviewed to identify areas for improvement.
• Unresolved complaints can be escalated to senior management.

We display a summary of this policy in our website T&Cs and customer support section.