24-month Warranty and Battery Terms

Eligibility Criteria  

1. This service is available to Reboxed customers who satisfy the eligibility requirements set out below:

• Must be UK-based consumers or small business customers who are residents of the UK with a UK billing address.

• Consumers must buy a handset with the warranty as an add-on before confirming your order online at Reboxed.co

Device Applicability Criteria

2. Your warranty only applies to the phone you purchased from Reboxed.co that had this service added as an add-on at point of purchase.

3. Reboxed will record the IMEI of the device purchased with your warranty as a point of reference of the device covered.

4. The service will be available from when the phone is purchased for 24 months

5. Once your warranty has expired, customers may no longer make a claim for battery refresh free of charge and any replacements will be offered for a chargeable fee (we will ask for your approval before charging you such fee).

The Benefit 

6. Reboxed will replace your phone’s battery if it meets the following criteria:

• devices less than 3 years old at the time of purchase. Older devices may be subject to approval or excluded due to natural battery degradation.
• If the battery health drops meets the below claimable threshold during the 24-month period, a battery replacement will be provided at no cost:

 7. Reboxed and its battery warranty partner will conduct a health check on the phone, which tests the battery health.

8. If your phone passes the test, it will not be eligible for this service at that time. Phones become eligible for a battery replacement when they fail any one of the checks conducted by Reboxed or its RBR partner. 

9. If your phone falls into the above criteria in point 6, you will need to complete the 24-month Warranty and Battery claim form. The Reboxed Customer Service Team will then advise you of your two options: 

1. Post the device off to have the battery health checked and, if applicable, the battery replaced;

2. Book an in-store appointment with one of our approved Reboxed battery assessment partners. (You must attend the appointment for our partner to confirm whether or not your phone is eligible for battery replacement)
   

 10. In either case, you will be provided with a unique claim reference number which must be provided with the device whether via post or in store.

11. Once confirmed as needing replacement, Reboxed or their partner will conduct a battery replacement, free of charge. We recommend you back up your data beforehand, as Reboxed or its partners will not be liable for any loss of data.

12. Reboxed or their partner may require the passcode to unlock your device as part of the repair. You will be notified how to provide this as part of the during the device journey.

13. If posted, we will aim to replace the battery and return your phone to your home address within 5-7 business days. If you have booked a walk-in appointment we aim to replace the battery on that same day.

Exclusions 

14. Reboxed will not replace batteries which fail this service check criteria but where there is evidence of any damage to your phone, such as the following (NB general wear and tear does not apply): 

• Water damage; 
• Cracked or smashed screen; 
• Deliberate damage or tampering; 
• Heat damage; 
• Evidence of phone being dropped i.e. chipped/scratched
• The phone does not switch on.

15. Intentional depletion - evidence of intentional or negligent battery cycling to artificially lower battery health.

16. Device age - devices older than three years at the time of purchase.

17. Any customers who do not meet the eligibility requirements above at the time of their claim will be advised that charges may apply, as they are not eligible for this benefit. 

18. If Reboxed believes the phone is excluded under the conditions above, we reserve the right to reject the claim either in store or once received in the warehouse, by Reboxed or its warranty partner. In these circumstances, we will advise you of the charges for the repair / replacement which would apply. If you refuse to accept those charges, we will return the phone with the existing battery to you, free of charge.

General Terms

19.1 Any circumstance that is outside of our reasonable control; and 

19.2 Any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into our agreement with you.

19.3 We will not be liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, tort (including but not limited to negligence), or otherwise in relation to:

19.4 We reserve the right to withdraw or make amendments to the Terms in the event of unforeseen circumstances including without limitation COVID-19/other pandemic, decisions by our suppliers, changes to laws, regulations or orders or acts of God. In the event of any such amendments, neither we nor our suppliers shall be liable to you for any costs, expenses or other losses resulting from such amendments.

19.5 Nothing in these Terms shall exclude or limit our liability for (i) death or personal injury caused by our negligence (as such term is defined by the Consumer Rights Act 2015); (ii) fraud; or (iii) any liability which cannot be excluded or limited under applicable law.

19.6 We may change these Terms at any time. We’ll tell you beforehand where any change is likely to materially disadvantage you.

19.7 These Terms will be governed by and interpreted in accordance with English law and you and we both consent to the non–exclusive jurisdiction of the English courts