Reboxed Privacy Policy

Last updated April 23, 2025

Thank you for choosing to be part of our community at reboxed limited (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@reboxed.co.

When you visit our website http://www.reboxed.co, mobile application, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. 

This privacy policy applies to all information collected through our website (such as http://www.reboxed.co), mobile application, ("Apps"), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when registering at the Sites or Apps, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or Apps, or otherwise contacting us.

This may include:

  • Name and Contact Data
  • Login Credentials
  • Payment Information
  • Device and Usage Data (including IP address, browser, and OS)
  • Behavioural analytics data (e.g., pageviews, time on page, clickstream analysis)
  • Audio or voice interactions (if used in future features)
  • Biometric information (if we introduce biometric verification in the future)

We may also receive data from third-party integrations, ad partners, public sources, and analytics tools.

2. HOW DO WE USE YOUR INFORMATION?

We process your information to:

  •  Provide and personalise services
  • Manage user accounts
  • Fulfil orders and manage transactions
  • Send marketing and service communications
  • Improve our services via analytics and AI-based insights
  • Respond to legal requests and prevent harm
  • Deliver ads and measure effectiveness
  • Identify trends and evaluate platform performance

Processing is based on legitimate business interests, contractual necessity, legal obligations, and user consent where required.

3. HOW DO WE SHARE YOUR INFORMATION?

We may share your data with:

  • Service providers (e.g., Shopify, payment processors, ad networks)
  • Analytics and AI tools (e.g., Google Analytics, Hotjar, or future AI tools)
  • Business partners in joint campaigns or white-label programs
  • Regulators or law enforcement, if legally required

International data transfers are protected by standard contractual clauses or other lawful mechanisms, in line with UK GDPR and other applicable laws.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and other technologies to enhance user experience, personalise content, and gather analytics. Cookie preferences can be managed via our consent banner or browser settings. For more, see our Cookie Policy.

5. DATA RETENTION

We retain personal data only as long as necessary for the purposes outlined, or as legally required. Where feasible, data will be anonymised or securely deleted after retention periods lapse.

6. SECURITY MEASURES

We apply organisational and technical safeguards (e.g., encryption, access control, secure backups) to protect your data. While we strive for high security, no method is 100% secure.

7. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may request to access, correct, delete, or restrict your personal data. You may also withdraw consent or object to data processing. Please contact us using the details below.

8. CONTROLS FOR DO-NOT-TRACK

Our systems do not currently respond to browser DNT signals, but we may adopt industry standards if implemented in the future.

9. POLICY UPDATES

We may update this policy periodically. Significant changes will be communicated via banner notifications, email, or dashboard alerts. Please check this page regularly to stay informed.

10. CONTACTING US

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), Phil Kemish, by email at support@reboxed.co, or by post to:

reboxed limited 
Whitemoor Davis Limited 
Lower Ground Floor 
111 Charterhouse Street 
London EC1M 6AW 
United Kingdom