FAQ

As you've been directed to this page from the SMARTY website, we know you're a customer and your discount will automatically be applied at the checkout.

If you’re having any technical issues with your reboxed phone or your delivery, please email support@reboxed.co.uk or click 'Help' at the top of the page and hit the chat button.

Every reboxed phone comes with a free 12-month warranty. Because of the quality of our devices, we guarantee each one will be free from any refurbished defects or faults for 12 months – or we’ll replace it.

Our TechCheck® guarantee covers:

Technical defects
Faults caused by parts or materials

You can only use one discount code per order. The exclusive SMARTY customer discount will give you the best discount we offer and so this discount will be applied for you in your basket. So, if you're not yet a SMARTY customer, make the switch today!

The prices displayed on the homepage is the cheapest option for that phone (fair condition, with the smallest memory size, and standard colour), so when you click through there maybe options which are more expensive (e.g. rarer colour, premium condition and/or larger memory). reboxed's supply relies on rehomed devices, so some variants of a product may not be in stock at any given time (sorry for any inconvenience) and this will shown on the product page. If your chosen product is showing as out of stock on the product page, click 'Notify me when available' to leave a back in stock request.

reboxed's supply relies on rehomed devices, so some variants of a product may not be in stock at any given time (sorry for any inconvenience) and this will shown on the product page. If your chosen product is showing as out of stock on the product page, click 'Notify me when available' to leave a back in stock request.